Audience:         View               or download HERE the Audience Targets Matrix. For definitions, click HERE

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Prerequisites:  View              or download HERE the Training Prerequisites Matrix

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About: This Workshop is entirely based on Case Studies and hypothetical realistic Scenarios and will immerse you into the corporate systems and processes needed to achieve Crises readiness. You will learn the Crisis Management lifecycle, from prevention and preparedness through response, recovery, and mitigation. You will diagnose common breakdowns of a Crisis Plan due to either external factors outside the organization’s control or internally controlled strategic management failures. You will compare your organization’s Crisis Management Plan and documents with International benchmarks and best practice and from there you will run scenarios that test your insights into your systems. The Course is Team-Based and to get the maximum value of the produced work it is preferred that all participants are from a single company, although this is not strictly required 
 

The standard Course comes with numerous interactive crisis scenarios and a full desktop exercise that will allow you to put in practice the concepts learned and compare them with your Crisis Management Plan. 
 

The extended Course incorporates the design and development of a complete Crisis Management Plan, including tools and methods to identify potential crises, response and mitigation strategies to limit exposure, crisis response teams, and Crises communications designs

 

Content: Corporate Approach to Crisis ● Industries Benchmarking ● Risk Tolerance ● Crisis Identification, Anatomy and Evolution ● Consequences of a Catastrophe ● Potential for Disaster ●The Black Swan Effect ● Crisis Management vs. Crisis Leadership ● Authority vs. Influence ● Reactions to a Crisis (3F) ● Sources of Resistance to Crisis Declaration ● Departmental Silos ● Structure of Corporate Risk Management ● Risk Register ● Probabilistic versus Realistic Scenarios ● Low Frequency / High Severity Scenarios ● Vulnerability Analysis ● The 5 Dimensions in Crisis Management ● Normalization of Deviance ● Stakeholders Map ● Crisis Readiness Plans: Design, Components and Structure ● Review and Approval ● Implementation and Response ● Crisis Management Group (CMG) ● Committees Members & Crisis Teams ● Roles and Responsibilities ● Incident Command System (ICS) ● Crisis Operations Center (COC): Crisis Room Setup ● Flowcharts ● Communication Management and Media Relations ● Integrity and Reputation ● Business Continuity ● Readiness ● Bowties Analysis Techniques ● Crisis Timing and Crisis Rhythm ● Drills: Design, Execution and Learnings ● Case Study ● Autopsy of a Crisis: Macondo ● Desktop Exercises